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59 products
Andia Fora Libi Trainers
Regular price €229.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Andia Fora Izar Trainers
Regular price €229.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Patrizia Bonfanti Yasu Sandal
Regular price €209.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
Yasu strass sandals have flat soles which make them perfect to be worn this summer. These sandals are light and comfortable. Yasu strass sandals are characterized by a rhinestone thong leather band that stretches to the ankle in a practical adjustable strap, therefore they are suitable for any type ankle.
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Patrizia Bonfanti Airi Flat Sandal
Regular price €229.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
The Airi sandals are slippers with a flat sole, perfect for wearing in the summer due to their lightness and comfort. The protagonist of the Airi leather slipper is the front band made of leather and hand-woven fabric weaves.
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Patrizia Bonfanti Julia Sandal
Regular price €279.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
Add a splash of colour to your look with the JULIA plisse wedge. These high leather sandals combine style and comfort, adding a touch of elegance and femininity to any look.Experience the sophistication of the details with the JULIA leather wedge: add a touch of class to your summer look.
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Patrizia Bonfanti Megan Sandal
Regular price €299.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
Perforated Leather Wedge Sandal - Cream & White - Effortless Summer Elegance. Embrace the warmth of summer with Megan, the captivating high wedge sandal that seamlessly blends elegance, sophistication, and comfort. Crafted in luxurious cream and white perforated leather, this versatile design allows you to effortlessly elevate any outfit,breezy dresses to chic casual ensembles.
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Gardeur Zuri Jeans
Regular price €139.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
Classic fit straight leg denim jeans
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Rino & Pelle Buena Padded Jacket
Regular price €139.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
Trendy padded jacket. This light padded jacket features a hidden zipper with snap button closure, two open front pockets and inside straps to tighten te cuffs and the bottom. The coat is lined. Our model is 178 cm tall and is wearing a size (EU) 38.
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Beaumont Dia Coat
Regular price €269.00 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
- Elegant coat in a viscose blend fabric
- Fully lined with inside pocket
- Double breasted button closure, fabric waist belts
- Side slits
- Pocket welts
-
78% polyester 17% viscose 5% elastane
This style has a loose fit
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Date Hill Trainers
Regular price €179.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
- The tongue features a D.A.T.E. etched lettering.
- Pink cotton laces, etched square logo and code at lateral side.
- Silver-tone glitter side band.
- Back patch in beige chamois.
- Leather and cotton terry lining.
- The 2.5 cm-high raised insole allows for optimal comfort.
- 2.5 cm high sole in rubber.
- All materials used are Made in Italy.
- Fit: REGULAR
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Date Court Trainers
Regular price €199.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
- Perforated toe for extra breathability.
- The tongue, which features a D.A.T.E. etched lettering, is in leather.
- Cotton laces, etched code number and square logo at side.
- Fuchsia leather back patch.
- The 2.5 cm-high raised insole allows for optimal comfort.
- 2.5-3 cm high seamed sole in rubber.
- All materials used are Made in Italy.
- Fit: REGULAR
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Date Fuga Trainers
Regular price €249.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
- Details in rose-gold laminated leather and white and water green leather.
- D.A.T.E. lettering and logo etched at tongue.
- Embossed FUGA lettering at side.
- String laces and water green leather back patch.
- Leather and cotton terry lining.
- The 2.5 cm-high raised gel insole allows for optimal comfort.
- 2-5 cm high sole in Blowtech rubber.
- All hides used are Made in Italy.
- Fit: REGULAR
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Marian Pointed Toe Heel
Regular price €149.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
Marian block heel with crisscross ankle strap in metallic silver
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Marian Loafer with Diamonte Detail
Regular price €169.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
Marian metallic and leather loafer with diamonte detailing
Available in silver, gold and pink
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Unisa Castilla Wedge
Regular price €119.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
Unisa summer espadrille wedge
Available in white, gold, silver and cinnamon
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Unisa Espadrille Sandal
Regular price €129.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
Unisa platform espadrille open-toe sandal in gold
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Marco Moreo Zip-Up Wedge Trainers
Regular price €199.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
Front zip wedge trainers in white with metallic detail
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Marco Moreo Platform With Heart Pattern
Regular price €199.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
Platform slip-on shoe with heart pattern
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Marian Chunky Heel
Regular price €149.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
Chunky metallic heel with ankle strap
in gold and blue
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
Marian Block Heel
Regular price €159.95 Save Liquid error (snippets/product-template line 131): Computation results in '-Infinity'%/
Tax included.
Description
Tweed-style block heel shoe with chain detail
| XS | S | M | L | XL | XXL | ||||
| UK | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
| EU | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| Marccain/Leo & Ugo | 1 | 2 | 3 | 4 | 5 | 6 | |||
| French | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
Our aim is to dispatch your order within 2-5 working days after it is placed.
If you have placed your order at the weekend, your order will begin to be processed on the next available working day.
In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.
Ireland:
Free delivery for all orders over €150. Under €150 there is a charge of €5.
Northern Ireland:
There is a delivery charge €10 for Northern Ireland.
Rest of UK:
There is a delivery charge €20 for the rest of the UK.
Europe:
There is a delivery charge of €30 to Europe.
Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel
If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.
INTERNATIONAL :
We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Jewellery
- Underwear
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com
Sale items
Unfortunately sale items discounted at over 70% cannot be refunded.
Discount codes are not valid on already discounted items.
Exchanges
We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.
You will receive and email to confirm receipt of return and that the refund has been processed.
To return your product, you should mail your product to:
Unit 7,
Fashion city,
Ballymount,
Dublin 24,
D24H9ND
