Oversized

Our aim is to dispatch your order within 2-5 working days after it is placed. 

If you have placed your order at the weekend, your order will begin to be processed on the next available working day.

In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.

Ireland and UK:

Free delivery for all orders over €150. Under €150 there is a charge, €4.99 for Ireland and €9.99 for UK. 

Fastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on https://www.fastway.ie/courier-services/track-your-parcel

If you have any queries about the status of your order, please do not hesitate to contact us at info@serenaboutiques.com. We may also use An Post depending on the item.

INTERNATIONAL :

We charge up to €30 for delivery internationally. Fastway Couriers or GLS is used for international deliveries. A tracking number will be issued. Please allow up to 14 days for international orders.

Returns 

Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: 

- Gift cards  

- Jewellery

- Underwear 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

- Any item that is returned more than 21 days after delivery 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@serenaboutiques.com 

Sale items

Unfortunately sale items discounted at over 70% cannot be refunded. 

Exchanges

We only replace items if they are defective or damaged. However, if you would like to exchange your order, please send us an email at customerservice@serenaboutiques.com before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 

Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package.

You will receive and email to confirm receipt of return and that the refund has been processed. 

To return your product, you should mail your product to: 

Unit 7, 
Fashion city, 
Ballymount, 
Dublin 24, 
D24H9ND